In this Privacy Policy, we explain how we collect, use, and protect the personal data you may provide through this website, as well as the rights you have in relation to that information.
By browsing this website or using any of its forms, you accept this Privacy Policy to the extent that it applies.
1. Data controller
- Website owner: Poppo Live Agents
- Address: Bogotá D.C., Colombia
- Contact email: [email protected]
- Website: poppoliveagents.com/en/
2. What personal data we collect
We may collect the following personal data, depending on how you interact with the site:
- Identification and contact details that you voluntarily send us, such as your name and email address.
- Data included in messages you send us through forms, email, or contact channels.
- Technical and browsing data, such as IP address, browser, language, device, pages visited, and date and time of access.
- Data derived from the use of cookies or similar technologies, if they are enabled on the site.
3. Purposes of processing
We process your data for the following purposes:
- To respond to inquiries, requests, or messages sent by the user.
- To manage the operation, maintenance, and security of the website.
- To analyze site usage in order to improve content, structure, and browsing experience.
- To comply with applicable legal obligations.
- Where applicable, to send communications related to your inquiries or the site’s services, provided there is a legal basis to do so.
4. Legal basis for processing
The legal basis for processing your data may be one or more of the following:
- Your consent, when you voluntarily contact us or accept certain processing activities.
- The execution of pre-contractual measures or the management of your request.
- The legitimate interest in maintaining, protecting, and improving this website.
- Compliance with legal obligations.
5. Data retention
We will retain personal data only for as long as necessary to fulfill the purpose for which it was collected and, afterward, for the legally required periods to address any potential liabilities.
Data sent through forms or email will be retained for the time needed to respond to your inquiry and, afterward, for the period required by applicable regulations.
6. Recipients and data processors
We do not sell your personal data to third parties.
We may share information with providers that deliver services necessary for the operation of the website, for example:
- Hosting provider.
- Web analytics services.
- Email or form services.
- Technical tools for security, maintenance, or backups.
These providers will act as data processors or service providers, in accordance with their own terms and applicable regulations.
7. International transfers
Some technology providers used by this website may be located outside the European Economic Area. In such cases, we will seek to ensure that appropriate safeguards are in place to protect personal data, in accordance with current regulations.
8. User rights
Where applicable, you may exercise the following rights:
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure of your data when it is no longer necessary.
- Objection to processing.
- Restriction of processing.
- Data portability, where applicable.
- Withdrawal of consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, you may write to [email protected], indicating your name, the right you wish to exercise, and, where necessary, enough information to verify your identity.
If you believe that we have not properly addressed your request, you may file a complaint with the competent supervisory authority, such as the Spanish Data Protection Agency, if applicable to you.
9. Information security
We apply reasonable technical and organizational measures to protect personal information against loss, unauthorized access, alteration, or improper disclosure. However, no system is completely foolproof, and we cannot guarantee absolute security.
10. Third-party links
This website may include links to third-party sites or platforms, including pages related to Poppo Live or other external services. We are not responsible for the privacy policies, content, or practices of those sites. We recommend reviewing their own policies before providing personal data.
11. Minors
This website is not intentionally directed at minors and does not deliberately request personal data from minors. If you believe that a minor has provided us with personal information, you may contact us to request its deletion.
12. Cookies
This website may use only technical or strictly necessary cookies for its proper operation. We do not use advertising or tracking cookies without the corresponding legal basis.
13. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy to adapt it to regulatory, technical, or operational changes to the website. The current version will always be the one published on this page.
Last updated: May 14, 2026
14. Contact
If you have questions about this Privacy Policy or the processing of your data, you may write to: [email protected].